OVHcloud infrastructure care and monitoring for Zamel company
Zamel is an electrical engineering company and a renowned manufacturer of smart home management systems. It has an extensive IT infrastructure, including applications critical to their business, which run on VPS servers in OVHcloud and Microsoft Azure cloud. A major challenge is to ensure business continuity and high availability (HA) of these applications, which we - Hostersi - have helped with as part of our administrative care.
Challenge
Zamel was looking for specialists to complement their IT team's expertise in managing and monitoring IT environments on an ongoing basis to ensure the proper performance of their environment and minimize the risk of potential failures. Our client's team realized that to be sure of stable infrastructure performance, 8-hour monitoring during standard business hours was not enough. An additional difficulty was the use of two different providers: OVHcloud and Microsoft Azure. Zamel, looking for an experienced partner, specialized in managing different environments from different providers, who would provide 24/7 administrative care support, came to Hosters and has stayed with us for a long time.
- We all know those moments when our technology decides to give us a surprise when we least expect it. This was the case for us as well. With a growing business and hundreds of customers using our smart home management systems, we suddenly realized that we needed support in managing our IT environment. We searched for a partner who not only had the technical expertise, but also understood our passion for what we do. And that's how we met Hostersi - explains Ernest Cichoń, CTO of Zamel.
Solution
We proposed a comprehensive solution to increase systems availability, improve SLA and streamline infrastructure management. Hostersi assumed responsibility for administrative care of OVHcloud's VPS servers, which were a key part of Zamel's infrastructure. This support included managing the servers, installing updates and patches, monitoring performance, and responding to potential problems and failures. We augmented the existing monitoring system in Azure with our own tools, which enabled continuous tracking of parameters critical to the client's infrastructure. This enabled us to quickly detect potential threats and respond to them before they negatively impacted application performance.
The client, Zamel, receives regular reports on any actions taken in managing the environment. Data analysis allowed us to identify potential areas for optimization and improvement.
- We immediately felt we were in good hands. Hostersi presented us with plans, strategies, but most importantly, they listened to our needs. This was important. We worked together to ensure that our systems worked flawlessly, 24/7 - adds Ernest Cichoń, CTO of Zamel
Business benefits
- Increased SLA and availability: through continuous monitoring and rapid response to problems, Zamel has significantly improved the availability of its applications, resulting in greater customer satisfaction.
- Greater mental comfort: the Zamel team no longer needs to be on "standby" and respond to failures. Now it is the Hostersi who monitor the infrastructure 24/7 and will take appropriate action if necessary.
- Focusing on other tasks: transferring the administrative care of the PROD environment to Hostersi, allowed the Zamel team to focus on other key projects and tasks, increasing the efficiency of their IT team.
Summary
Thanks to Hostersi's round-the-clock administrative care, Zamel has gained confidence that its key applications are running smoothly and are available to customers at all times. The increase in SLA, greater mental comfort for the team and the ability to focus on other aspects of the business have helped to improve the company's efficiency and image in the market. Cooperation with Hostersi has brought technical and organizational benefits to Zamel, making their infrastructure more reliable and scalable.
- With Hostersi's support, our team can finally relax. Instead of spending nights monitoring servers, we can focus on what we do best: creating amazing products for our customers. For us, Hostersi is not just an IT service provider. It's a partner that understands that behind every code, behind every server, is a human being and their dreams. They make sure that our technology works as it should - admits Ernest Cichoń.
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44-200 Rybnik
Poland
REGON: 240692928
National Court Register (KRS): 275333
